Hello, my subscription is going to end very soon... so I have checked my account and my options. It seems you offer a RENEWAL DISCOUNT, but it is not mentioned how much it is? It is also not displayed in the ReNew/Purchase steps. I have clicked the renew button, but on the following payment page is no discount. Looks like the regular price.
Is it a bug, or do I miss something obvious?
Thanks in advance.
(BTW, also wrote a mail)
Is it a bug, or do I miss something obvious?
Thanks in advance.
(BTW, also wrote a mail)
Accepted Answer
Sorry - I thought you would see it under my reply. I'll sent you a DM - see the envelope icon near the top of this page
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
When you are logged in the discount should applied automatically - our new subscription system doesn't show it as a separate amount/percentage.
You could double check by viewing the subscriptions page not logged in or in a private browser.
If there is a problem we will make sure you get your discount one way or another !
You could double check by viewing the subscriptions page not logged in or in a private browser.
If there is a problem we will make sure you get your discount one way or another !
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
Just to clarify - visit https://www.easylayouts.net/pricing and click on 'renew' on the plan you currently have and you should see the discounted amount then
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
Just to clarify - visit https://www.easylayouts.net/pricing and click on 'renew' on the plan you currently have and you should see the discounted amount then
First of all, Thanks for your quick reply!
I did check it twice. Also as guest and compared with my logged in account. As far as I can see, nothing changes on the pricing. Your text hint "If you are renewing or upgrading you will any applicable discount on the next page after clicking 'renew' or 'upgrade', implies that I would see a difference on the page where I have to choose my payment processor... but above that options I see the same price!? For instance 25 for basic, and 50 for the PRO5 package. I have tried both buttons and packages that show "renew" for me. Also tried it from my profile tab.
See screenshots, please:
I just used the EasyUser Login plugin to simulate being logged in as you and I see the 20% off the Pro 5 renewal when I go to the payment page. Your current membership is Pro 5 which is why you don't see the discount for the basic membership.
I just used the EasyUser Login plugin to simulate being logged in as you and I see the 20% off the Pro 5 renewal when I go to the payment page. Your current membership is Pro 5 which is why you don't see the discount for the basic membership.
Whoops - I was still logged in as you when I replied
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
Whoops - I was still logged in as you when I replied
Haha, no problem.
...Your current membership is Pro 5 which is why you don't see the discount for the basic membership.
I tried it also with the PRO5 package... and it displayed the regular price! I just did not create a screenshot.
UPDATE:
Tried it again, because the subscription is still active. As far as I can tell, this is the regular PRO5 price, right?
...Your current membership is Pro 5 which is why you don't see the discount for the basic membership.
BTW, I remember I had the BASIC once... and had also a payment issues with a personal Coupon code back than. That discount did not work too. I don't remember it in detail, but as a compromise you have offered me that PRO5 subscription with a slightly longer period of time. Maybe there was something wrong, because of this manual correction/modification? Anyways, currently my account offers me both plans for a renewal.
thanks - I'm looking into it.
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
thanks - I'm looking into it.
Many Thanks.
FYI – it is not too urgent! Take your time. Currently I don't have a project, where I would use it. Actually, I have used it on my own local server installations, just to play and test with different layouts. So I would not have to create and remember a zillion overrides/alt-layouts.
If you don't find any issue, I could also renew later this year... If you offer some special or seasonal coupons!?!
If you don't find any issue, I could also renew later this year... If you offer some special or seasonal coupons!?!
Ping me when you are ready to renew and I'll send you a coupon !
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
Hello again from Germany, it's been a while
I am about to purchase a subscription, because there are some updates and J!4 compatibility.
In your previous comment, you have offered a coupon... May I still get it?
Since I am a single person and have no current projects, I am looking for any kind of savings
---
PS: The currency conversion between euro / pound is quite tempting these days. Usually I would choose the shortest subscription. Maybe a coupon could convince me for the 12month option!?
I am about to purchase a subscription, because there are some updates and J!4 compatibility.
In your previous comment, you have offered a coupon... May I still get it?
Since I am a single person and have no current projects, I am looking for any kind of savings
---
PS: The currency conversion between euro / pound is quite tempting these days. Usually I would choose the shortest subscription. Maybe a coupon could convince me for the 12month option!?
See the private site details tab for a coupon code
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
See the private site details tab for a coupon code
Sorry, maybe I am too dumb or tired... I have checked all my menu items and profile and forum top bar. I can't see any "private site details"!?
Accepted Answer
Sorry - I thought you would see it under my reply. I'll sent you a DM - see the envelope icon near the top of this page
Review EasyLayouts. If you use EasyLayouts please post a rating and a review at the Joomla! Extensions Directory.
https://extensions.joomla.org/extension/easylayouts/
https://extensions.joomla.org/extension/easylayouts/
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